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Frequently Asked Questions
- 01The composite wood fences available at The Eco Fence are crafted from a blend of recycled wood fibers and high-quality recycled plastics. This combination results in a durable, long-lasting product that minimizes the need for frequent replacement, reducing overall waste. The eco-friendly aspect is further highlighted by the sustainable sourcing of materials, which helps in conserving natural resources. Additionally, the manufacturing process of these composite fences emits less carbon dioxide compared to traditional wood processing, positioning The Eco Fence as a responsible choice for environmentally-conscious home improvement projects.
- 02Yes, The Eco Fence really does require no maintenance! Our high-quality composite wood fences and gates are designed to be hassle-free, making them perfect for busy homeowners. Unlike traditional wood fences that require regular painting, staining, and sealing, our eco-friendly composites are built to withstand the elements without fading, warping, or rotting. With The Eco Fence, you can enjoy a beautiful, durable fence without the ongoing upkeep, giving you more time to relish in your improved outdoor space.
- 03While using nails or drilling into the boards is possible, we do not recommend it. Doing so can damage the top protective layer, which will void the warranty we offer. Although it won’t rot or degrade right away, exposing the inner layer to moisture could lead to some damage over time. If no alternative is available, proceed with caution.
- 04No, The Eco Fence's standard boards are up to 6 feet for durability and ease of installation. For custom solutions, please contact our customer service.
- 05The amount of concrete you’ll need depends on the diameter and depth of your post hole. As a general guideline, a hole 12" in diameter and 24" deep typically requires up to two 50 lb bags of Fast-Setting Concrete Mix. Note: The concrete must be installed using the wet-set method. Dry setting is not recommended due to potential performance and stability issues.
- 06Installation instructions are available on our website. We also provide short video instructions to help with fence, gate, and U-channel installation.If you have questions during installation, you can contact us and we’ll help guide you through the process.
- 07Yes. We can share installation PDFs, video links, and walkthrough guidance. If needed, we can also help your installer understand the process by phone or video call.
- 08For standard fence sections, posts should generally be spaced no more than 6 feet apart. We recommend keeping the spacing around 70 inches center-to-center or less when possible.Always measure your layout carefully before setting posts.
- 09Our standard composite fence boards are:6 feet long6 inches tall0.75 inches thick
- 10Our standard gate frame is approximately:68.5 inches tall43 inches wideDepending on your opening, the gate may need to be cut to size.
- 11Yes. We can cut and assemble a gate to fit your opening for an additional customization fee.Please note that once a gate is customized, it is not returnable.
- 12Yes. Gate kits typically include the required gate hardware, including the frame, hinges, lock hardware, and boards.Posts may be quoted separately depending on the project.
- 13In many cases, yes. Hinges can usually be attached to either side, and the lock latch is adjustable.If you are unsure about swing direction, contact us before installation so we can help confirm the best setup.
- 14A U-channel is used where a fence section ends against a wall, column, wood post, or another location where a standard post cannot be installed.The U-channel is anchored vertically, and the rails and boards fit into it to complete the fence section.
- 15Yes. We offer installation depending on location, project size, and schedule availability.For installation projects, we recommend scheduling in advance. Lead times may vary depending on current workload.
- 16Yes. The material warranty can still apply with self-installation, as long as the fence is installed properly.We recommend taking photos during the installation process and keeping good records to show that the system was installed correctly.
- 17Our composite and aluminum fencing materials include a long-term material warranty.Warranty details may vary by product, finish, and installation method. Contact us for the most current warranty information for your specific order.
- 18Composite fencing is durable, attractive, and more affordable than aluminum. It is a great option for many residential projects.Aluminum is a premium, noncombustible material and may be required in certain fire zones or permitted projects.If you are unsure which material is right for your project, we can help you compare options.
- 19Yes. We sell individual components, including boards, posts, rails, caps, and other parts.Buying a full set is usually more cost-effective, but individual parts are available when needed.
- 20Delivery timing depends on your location, order size, and schedule availability.For many local orders, delivery can be arranged within a few business days after payment is processed.
- 21Yes. Pickup is available.Please let us know what type of truck or trailer you plan to use so we can help determine whether the order will fit and how it should be packaged.Some larger orders may require multiple trips or a trailer.
- 22Many standard materials are kept in stock, but availability depends on color, quantity, and product type.We recommend confirming availability before placing your order.
- 23Some keypad locks automatically lock when the gate closes. This means you may need to enter the code again to turn the handle and open the gate.Lock behavior can vary by model, so please review the instructions or contact us if you need help setting it up.
- 24If a part is defective, contact us with photos and order details. We will review the issue and help arrange a replacement when applicable.For replacement parts, we may ask you to return the defective part when picking up or receiving the new one.
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